RoofTop Hot Return Policy

We pride ourselves on product quality and customer satisfaction. If you are not 100% satisfied with something you purchased at RoofTop Hot, you may return the unused portion with your itemized receipt within 30 days (7 days for produce) for an exchange, store credit, or refund in accordance with the terms of this policy.

With a few exceptions, your refund will go back to the original form of payment used for the purchase.

We require receipts for all returns. Should you not have your receipt, we will attempt to look up the receipt for your purchase in store.

If your original receipt isn’t available, the refund may be applied to a gift card. RoofTop Hot reserves the right to limit or refuse any refund when the receipt isn’t available.

For items purchased with a gift card, you must have the physical gift card for look-up.

Gift cards sold at RoofTop Hot cannot be returned or redeemed for cash.

All refunds for food items that you purchased with SNAP benefits go directly onto your EBT card. Cash refunds are not allowed for food items purchased with SNAP benefits under any circumstances, by law.

Items that are damaged, or do not have a receipt may be denied a refund or exchange.

All clearance item sales are final.

Need help?

Contact us at info@RoofTopHot.com for questions related to refunds and returns.
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